| Is there a money-back guarantee or a trial period?
We do not offer a trial period or money
back guarantee. Some individuals might
try to use our high bandwidth service,
then cancel to avoid the bill. Money Back
Guarantees may be available with a Dedicated
Server. Please contact
us for more information.
What is Cpanel™ 9? Do you have
a Demo of CPanel?
a control panel that enables our clients to make changes
to their hosting and/or email configurations. A demo of
the control panel is available here.
long have you been in business?
has been in business since 1988. The company started
as a service bureau, then branched out as a multimedia /
webdesign firm in the mid 1990's. Visual Images entered the web
hosting industry in May 2001, when we found other companies
were unable to provide the level of service our clients
Do you monitor the hosting Service?
VI-Solutions.com uses several monitoring systems, checking
for uptime, services, software features, and intrusion attempts.
VI-Solutions.com staff are notified immediately if a
is your uptime?
to maintain a 99.5% network and server uptime service level.
This uptime percentage is a monthly figure, and does not
include any scheduled hardware/software upgrades, nor "Acts
of God". Our definition of "Act of God" includes; fire, flood,
tornado, earthquake, telco fiber issues (ie...Verizon cutting
a fiber line somewhere), backbone peering point issues (ie...Sprint having
a router go down in Virginia that wipes out internet service
for the entire East Coast), hard drive failure (faulty hardware
is rare, but cannot be predicted nor avoided), as well as
network floods, hacks, and attacks.
there any hidden costs I should be aware of?
No. If your Disk or Bandwidth usage exceeds that included
with your hosting plan, or you use a feature not included
in your hosting plan, you will be charged our ala carte
fees for the additional services
stated plainly on our website. We do not hide fees in
fineprint, or in our terms of service pages. The only costs
that are commonly found to occur beyond your expected flat
monthly rates per service, are those due to increased disk
space or bandwidth usage. VI-Solutions.com very often
will allow you to upgrade your packages to the next size
up, should you
see an increase in disk space levels or bandwidth usage for
the current month, and not want to pay for such additional
usage. Your CPanel provides Disk space usage and availablility,
as well as estimated bandwidth usage, if you think you will
be close to the capacity of your hosting plan. Our clients
rarely exceed the bounds of their hosting plans.
What are some of the sites you host?
a sample client
page available to the public on it's website. This page
has examples of Basic, Standard, Professional,
and reseller clients.
Do you have generators and battery
Operations Center is backed up and protected by UPS (Uninterruptible
Power Supply) systems. In a very rare case of utility outages,
our auto-start generators start automatically, taking over
for the UPS system and supplying all necessary power for
our Network Operations Center.
How secure is VI-Solutions' Data Center?
VI-Solutions.com servers are housed in a high security
gating and double metal security doors,
entrance to the window-less facility. Advanced security,
fire, temperature, and flood alarms are directly piped
into a Security Monitoring Company via phone, cellular,
and internet connections. A Police Station is less
than two blocks away, and a Fire Station less than six blocks.
Both the interior and exterior of the Data Center are monitored
by a 16-camera digital video system.
internally at the facility and externally. The video data
is recorded live both on and off site,
and stored for several months ahead. Visitors are only allowed
into the faclity with an employee escort. Giant metal doors
separate the server area from the visitors area. Metal sheeting
and bulletproof glass walls are also used. Armed guards
are planned for the future, but
not currently a necessity.
Is adult content allowed on my website?
not allow adult content on the VI-Solutions.com network.
What are your Terms Of Service?
The VI-Solutions.com Terms
of Service (TOS) for the VI-Solutions.com service, including
policy and service guidelines, are available online at: http://www.VI-Solutions.com/policy.html.
What happens if my site breaks your "acceptable
usage policy" rules?
The first violation may cause a user's site or other services
to be suspended, pending resolution of the violation. Additional
violations may cause the site to be cancelled. Each occurance
is dealt with on a case by case basis, and we try to work
things out with every client. Notifications will be sent,
if VI-Solutions.com takes any action on your account.
you have a Service Level Agreement (SLA)?
The VI-Solutions.com Service
Level Agreement (SLA) for the VI-Solutions.com service,
is available online at: http://www.VI-Solutions.com/policy.html.
is your connectivity to the Internet?
is provided via Gigabit Ethernet (1000mbps) from
Level3 (http://www.level3.com), XO Communications
(http://www.xo.com), BTN Access (http://www.btnaccess.com),
Cogent (http://www.cogentco.com), & Global Crossing (http://www.glbx.com)
(pending). The network
is connected via Gigabit/OC12 (1000/622 mbps) fiber connections
to Verizon, XO Communications (pending), Commonwealth
PPL Telcom fiber
is also available in the facility. If one backbone goes
down or becomes congested, our BGP4
routing protocol) balances the load among the others. This
gives us excellent edundancy, speed
and uptime. Other major backbone providers may also open
POPs in the VI-Solutions.com facility.
How is extra bandwidth billed?
software on every server and on the switches to monitor individual
website usage and server-wide usage. Bandwidth is billed
per Gigabyte (GB) over your monthly allocation, rounded up
to the nearest Gigabyte. Allocations are currently calculated
based on the total of inbound (downstream) AND outbound (upstream)
bandwidth combined. This calculation method is subject to
change with 30 days notice to clients. Utilization is based
upon MRTG stats taken directly from the managed switch port
a server is plugged into. Usually between the 3rd and 5th
of the month you will receive your bandwidth overage billing,
if applicable, for the preceding month's usage. If bandwidth
overage billing occurs more than 30 days past the end of
the period being billed for, client is permitted the same
amount of time to pay the bill.
How will you bill me?
VI-Solutions.com can invoice you via email, USPS or
provide recurring billing to a credit card. Payment may
be completed with company check, cash, Paypal, Visa, MasterCard,
Does the hosting fee include any
assistance with my website?
assist you with all support for services provided directly
VI-Solutions.com will help you with basic settings for
your email software and
as assist you with using the web browser control panel. VI-Solutions.com
is not responsible for teaching you how to use another company's
products. Example: VI-Solutions.com will assist you with
settings for using Macromedia Dreamweaver, but we will
not teach you how to actually use the product itself. You
the software maker in such a situation, who provides tech
support for how to use their product. VI-Solutions.com
cannot even attempt to support all the thousands of software
on the market. VI-Solutions.com will attempt to provide
some tech support for the most popular programs our clients
VI-Solutions.com is not responsible for assisting with
your own programs and cgi scripts. If you choose to install
own programs and cgi scripts on your site, you are responsible
fully for installing them. VI-Solutions.com will provide
support for any program or cgi script that we provide pre-installed
with your web hosting package. VI-Solutions.com will
happily assist you with designing and developing, your
website for additional fees. VI-Solutions.com
a quick look at your design / development problem, and offer
if it is a small issue.
How soon can my service order be
account orders placed during normal business day hours may
be processed in 1-8 hours. If placed in the middle of a night,
setup may not occur until the following day. VI-Solutions.com
dedicated servers currently on average take 24-72 hours
to set up.
This timeframe fluctuates based on current hardware stock
and demand. Some servers may be available for instant/same-day
set up as advertised. If you ordered a VI-Solutions.com
reseller account or dedicated server, you will have the
ability to instantly
setup accounts by yourself, after the initial setup by VI-Solutions.com.
Do I get a control panel to make
basic site configuration changes?
web hosting package comes with a web browser based control
panel. The control panel can include many features:
email configuration, chat rooms, mailing lists, pre-installed
cgi scripts, databases, chat rooms, and much, much, more...
A demo of the control panel can be found here.
How do I request support? What is
your Average Response Time?
support via email or phone, depending upon your hosting
package. We strive for response times
of no more than a few hours. Response times of just a few
minutes are quite common during normal business hours. We
strive to provide the most courteous and helpful service.
Phone support is only offered only with the Professional
and reboots, in order to keep the costs down. Support
via email is
provided for assistance with other hosting packages.
Can I have a discount if I pre-pay
not currently offer advance payment discounts on most of
the VI-Solutions.com product line. There are yearly payment
discounts on some of the virtual hosting plans; please contact
us for details.
about security patches and software upgrades for the server?
all software upgrades/patches on all servers. We fully follow
all trends in the industry, and monitor all support/bug announcement
groups. If a new bug or security vulnerability is found,
VI-Solutions.com immediately upgrades our systems. VI-Solutions.com auto-updates
the Linux systems every night from security patch websites.
As new software is released, including new versions of operating
systems, VI-Solutions.com evaluates the new software. If the
software's new version does not have any security issues,
or bug problems, the upgrade is implemented.
Do your plans include their own IP
address, or are they shared?
on the type of package that you order. Traditionally all
VI-Solutions.com hosting packages are budget minded,
and use shared IPs. VI-Solutions.com dedicated servers & reseller
accounts have the ability to utilize IP based, or IPless,
hosting configurations. Charges
may apply to purchase additional IPs for usage beyond your
initial service allocation.
What happens if there is a hardware
A full inventory of parts
is maintained at the Data Center. Hardware failures are uncommon,
but they do happen, and are a part of the hosting business.
repairs all failed hardware promptly, to minimize any downtime
by such. VI-Solutions.com replaces all failed hardware
on virtual hosting and dedicated machines at
no cost to the
clientele. For details on such issues, please review the
documents in our policy
and service guidelines section.
What are the setup fees and monthly
many different services offered in the VI-Solutions.com product line,
and several packages available within each service. Please
check the pages of this website for pricing details on each
specific service and package.
What are the hardware specs of VI-Solutions.com
at VI-Solutions.com has different specifications. Dedicated
servers are built to ordering specification. Shared
servers are kept well below their capacity for maximum speed
What happens if I decide to leave
In most cases,
You are free to leave at any time. VI-Solutions.com services
are normally provided on a month to month basis, without
any required contract term. All advance payments will be
refunded if you decide to leave. In some cases VI-Solutions.com may
require a signed contract for larger deals/purchases, in
which case such takes precedence over the default month to
What if the server my website is
on gets hacked or attacked?
hacked websites are rare. If such occurs, usually they are
a target for a reason; hate sites, pirated software, etc...
VI-Solutions.com does not host such websites. If such materal
is found on a VI-Solutions.com server, it is deleted immediately
and the user's account cancelled. Usually the target is the
whole server itself. Hackers usually go after a server just
to say that "they did", or to use the server to bounce off
of to hack something more important. Rarely are any users'
files on the server damaged, erased, or modified. For this
reason, once a hacker is detected, a server can usually be
cleaned up and the hacker locked back out within a matter
of hours. At that time the server is restored to full security
levels, as if the hack has never occurred. Most hackers get
into a system thru valid user accounts. We recommend you
use complicated passwords for your account. VI-Solutions.com
strictly reviews all orders for new clients, to make sure
legitimate. Unfortunately, some fake orders do get thru the
system, and that is one way a hacker can gain initial access.
VI-Solutions.com runs security checks on the servers
daily, so even if a hacker does get in, they are found and
with quickly. Most hackers are not malicious, they are just
playing or testing their abilities. If an individual attacks
the whole VI-Solutions.com Data Center, measures are
in place to cut off such floods and attacks automatically
at the backbone
level and the router level. VI-Solutions.com also uses
firewall technology to fend off most common methods of flooding
attacks to the network.
What if I want to upgrade my service?
You may upgrade
or downgrade your VI-Solutions.com service plan at any time, if you
are on a month to month default agreement. You will be required
to pay the difference in the setup fee for your current plan,
and the plan you are upgrading to, should you decide to choose
a larger plan. You will then pay the new monthly fee for
the new service plan that you select. Changing dedicated
server plans may require system administration fees and/or
Why should I choose VI-Solutions.com
as my webhost?
Simple. VI-Solutions.com offers superior service and
support for our hosting clients. VI-Solutions.com offers
Cpanel & WebHostManager on
it's packages, the premier software in the business.
do I get started?
fill out the online form for the service you wish to order! You will
receive details shortly afterwards about how to proceed with
your new VI-Solutions.com service plan!
DEDICATED SERVER QUESTIONS
many domains can I host on my server?
not put a numerical limit on the quantity
of websites/clients you can host on your
VI-Solutions.com dedicated server. Such numbers
are only limited by the amount of bandwidth
you utilize and the hardware specifications
of your server. You can host hundreds of
small websites on your server, or just
a single large site, that is strictly up
to you. We do advise never putting more
than 1000 virtual hosts on a single server,
due to limitations within the operating
systems and web server software.
do I set up email?
hosting clients can set up POP Accounts,
Forwarders/Aliases, & Auto-Responders in
the Web Browser Control Panel that comes
with every VI-Solutions.com web hosting package.
This can be done by yourself, and without
any assistance from the VI-Solutions.com staff.
do I upload files?
All VI-Solutions.com web
hosting packages allow the usage of FTP, SSH, File
Manager, MS FrontPage, and other web development publishing
programs, to upload files to your website.
do I transfer my domain name?
attempt to file the necessary electronic forms for your domain
name transfer with InterNIC. If VI-Solutions.com is unable
to file such with your specific domain name registrar, VI-Solutions.com will
send you instructions on how to do such yourself, including
all necessary technical details. Clients may opt to not have
VI-Solutions.com handle the domain name transfer, or to delay
doing such, as an option on the web hosting order form required
is included in my website package?
full hardware, software, support, and system administration
for your VI-Solutions.com shared hosting solution. The
software provided includes the operating system, ftp & email
software, web server software, and a control panel. VI-Solutions.com
includes free e-commerce shopping cart software. Everything
you need to conduct business on the Internet, or maintain
a personal website, can be included in your VI-Solutions.com
hosting solution. VI-Solutions.com will provide basic
support on services/software
that we provide you with your account. VI-Solutions.com
will happily develop your website for you, for additional
fees. We also provide fee-based tech support
on how to use software products. And we are always
more than willing to help you if we can though with external
issues, time permitting...
many sites are currently running per server?
not have a set quantity of domains running on each machine.
We find that sometimes ten domains can utilize more resources
than 200 others. VI-Solutions.com monitors each server's performance
levels and attempts to maintain a low server load average
and high cpu availability. As needed, VI-Solutions.com will
upgrade the hardware, to increase server performance. Individual
domains that become to much for the server to handle, and
utilize too much server resources, are moved to servers set
up specifically for such resource intensive accounts.
I host more than one domain name per account?
additional fees for every extra domain name you point to
your account. For a domain name that is parked on top of
your main domain name, the cost is a $25 one time setup fee.
You may use an index.cgi script, to redirect from that domain
name to a sub-directory at no additional charge. VI-Solutions.com
charges a $25 setup fee, and $5.00 monthly for every additional
name parked to a sub-directory. Each additional domain name
parked on top, or to a sub-directory, receives one catch-all
email POP account or forwarder for all mail to that domain
name. Parked domain names do not receive a control panel
of their own. VI-Solutions.com usually recommends the
very inexpensive "Basic" accounts ($19.95 monthly) instead,
due to the fact that they come with their own control panel
if I want to upgrade to a dedicated server in the future?
Not a problem.
VI-Solutions.com will assist you in setting up the site(s)
on your dedicated server, and help you transfer all the files
over as well. It can be a very simple procedure, with minimal
downtime. VI-Solutions.com will leave the shared server accounts
active while the transfer is occuring, until dns properly
clears up, and you are satisfied that your site(s) are functioning
perfectly on the new dedicated server.
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